Policies
Service agreement summary
This is the short version of how we work together. Your confirmed quote and service agreement spell out the scope and price for your home.
Hours and arrival windows
We clean Monday to Friday, 8 AM – 5 PM. Your arrival window is two hours long. We text it to you the evening before and send a narrower update about an hour before we arrive. The window describes when we’ll arrive, not how long the cleaning takes.
Scheduling
You can request an open day and window from your account; Kylie confirms it or proposes another time. Nothing is booked until it’s confirmed. Requests to change frequency take effect once the new price and date are agreed.
Cancellations, rescheduling and deposits
| If this happens | Then |
|---|---|
| You cancel 24 hours or more before your window | No fee. Any deposit is refunded (card deposits less the processing cost we can’t recover). |
| You cancel less than 24 hours before | $35 cancellation fee, taken from your deposit if you paid one, with the rest refunded. |
| You reschedule 24 hours or more before | No fee. Any deposit stays as credit for the new date. |
| You reschedule less than 24 hours before | $25 rescheduling fee, added to your account and collected with your next payment. |
| We can’t begin because we can’t get in or conditions aren’t safe | $50 fee, taken from any deposit with the rest refunded. |
| We need to change your appointment | No fee, ever. |
Deposits
Your Initial Detail Clean, a one-time clean or an RV clean needs a 50% deposit on the confirmed price. It’s due 24 hours before your arrival window, or at confirmation if we’re booking sooner than that. Ongoing recurring visits don’t need a deposit; payment is due on the day of service by card, cash or check.
Timing is measured from the start of your arrival window, using the time you submitted the request. Exactly 24 hours counts as enough notice. Emergencies happen; tell us and we’ll do the right thing.
Payment
Payment is due on the day of service by card, cash or check. If you keep a card on file, it’s charged after the cleaning is complete and you can add a tip up until we close out the day. Tips may appear as a separate charge from your cleaning. Your account shows a single running balance with every deposit, service, payment, tip, fee and refund itemized.
What’s included in a General Clean
- Reachable dusting, fans and vents, blinds, mirrors and interior window glass
- Kitchen and bathroom surfaces, appliance exteriors and the microwave interior
- Ordinary door, trim and baseboard spots; safe wall spots
- Floors, trash, normal pet hair and bed making
Bed linen changes are included when requested and clean sheets are ready on each bed. Used linens go in the hamper; otherwise we make the bed with the existing bedding.
Initial Detail Clean
Your first visit is an Initial Detail Clean: General Cleaning plus thorough reachable trim, baseboards, doors, corners, furniture bases, fans, vents, window tracks and polishing in every included room. It lets our team learn your home and sets the starting point for ongoing care.
Detail Rooms
Every ongoing visit includes one Detail Room of your choice: the General Clean plus the thorough detail work in that room. Pick it in your account before each visit, or let us rotate through your home.
Add-ons
Additional detail rooms are $30 each when time allows. Optional interior cleaning and folding are confirmed before paid work. Add-on work is only done when you’ve asked for it and we’ve confirmed the price with you.
Before we arrive
Leave the sink accessible; dishwashing is not included. Please remove and replace interior contents for add-ons. Ovens must be empty and cool; cabinets and drawers empty before arrival.
What we don’t do
Safe, accessible household cleaning only. No heavy moving, unsafe heights, dismantling, exterior cleaning, extraction, restoration, severe mineral removal, mold remediation, hazardous or bodily waste, pests, construction or hoarding cleanup.
What we need from you
Please provide safe access, water, electricity and climate control; secure pets and valuables; and provide a safe working vacuum and mop unless otherwise agreed. We supply cleaning products and small tools.
Photos
Our team takes a quick before-and-after photo of the work area on each visit for quality checks. Those stay private. We’ll only ever use a photo of your home for marketing if you’ve said yes in your account, and Kylie approves it first.
Questions
Call or text 941-275-6144 or email admin@sweetandsimplecleaning.com.
Last reviewed October 2026.